Calls are answered only during business hours. If you receive
voicemail during those hours we are most likely on
another line or temporarily unavailable. Our policy is to let
incoming calls rollover to voicemail for callback and not
interrupt the current caller. Please leave a message and
expect an immediate call back if at all possible.
For after hours communications please use
our 24 hour e-mail access from the appropriate address listed
above. All e-mail is replied within 48 hours, if at all
possible, usually response time is within a few hours.
Payment for
customized music is due in full before music is shipped
(unless prior written arrangements have been made). Payments
received postmarked after the due date listed on the invoice
are charged $10 late fee plus interest of 2% per month on the
unpaid balance. Accounts past 90 days are actively pursued
with legal action.
We will notify each
winner by email only.If
we do not hear from you within 72 hours, you will
automatically forfeit and a new name will be picked.Only one winner per household, per calendar year.The Q Mix will be sent via FedEx to your home or work
address.
